These are all real, unsolicited comments from our customers!
Jacques from Lévis, Quebec - CanadaOctober 24th, 2019
Thank you for Dave Schipper, NCRR Amsterdam, he gave me the good information. KUSO EXIF VIEWER can give me the elctronic serial number for my NIKON D610.
SPT is always a great help.
huy from , Viet NamApril 20th, 2016
the software not working, i can't change shutter count. can you check it again ??? ( original is 323k count, 1st i change to 50.000 , not working, 2st i change 0 , still not working ) . and now its 373k count
We have updated the software codes to fix your problem. Update your software … to version 3.0.9.
haha, its working !! thank you very much to help me these days. you and your team . :)
Peter from Petrie, Qld - AustraliaNovember 14th, 2016
You are a legend!
... and of course you were spot on, all fixed (faulty SD board) the new Main board is ok too, now I have a much better week-end (and a very happy customer too)
Hansjörg from , Felben-Wellhausen - SwitzerlandNovember 16th, 2016
Thank you very very much! You are the best!
I will update the software this evening.
I appreciate your help and effort
Andreas from , GermanyJuly 6th, 2016
Your update is perfect !! Thank you !!!!!
Chuck, you are the best. The 2 data set's renewed, now I'm in the camera, and exit from the factory mode no problem, too. Adjustment's also possible.
But, i can't change the shutter count, only false values. yes, you're right, the Eeprom is corrupt.
Now, I promise, the last question:
Which board is defective? C, or D?
Antonio from , ItalySeptember 28th, 2015
Thank you Charles, seems everything is going fine, I've just tested the software with one of my MII.
I'll be your client again in the next future: your software is absolutely oustanding, the only way to deliver a repair service as accurate and flawless as the one only a Canon facility could do.
mick from southampton, United StatesMarch 6th, 2016
Hey !!!!! Read the blooming download info before purchase !!!! it doesn't run on Windows 10, get frustrated get annoyed but get XP and it will work. I couldn't justify the full software bot gone for the Essential, it has some detail there that you need. it helps identify problems and also Chuck is on the end of the email. I had problems but I got help got sorted and now may be going back for more !!
NOTE: Old Camera Models require using Windows XP Operating System Only
Antonio from Rome, ItalyMay 1st, 2017
Thanks! Really, you're one of the kindest person I've had the chance to know since I started my repair facility business.
I think I'm going to buy some other adjustment softwares soon, recently I had a lot of Canon 6D's to service, and trying to find the circuitry failure without any access to the EEPROM is painstaking...
Have a wonderful sunday!
Antonio from , ItalyNovember 5th, 2015
Understood! Thanks a lot Charles! Always a great service.
I'm proud to be your client Charles, you run one of the best service I've dealt with so far (and I'm old enough to know what I'm saying)!
Thank you, I'll get the software from your last email as soon as I'll get back to my laboratory
Have a nice day , and good work!
Mark from Warwick, Rhode Island - United StatesApril 28th, 2016
I had an older TLR Rolleicord DBGM DBP .. In order to separate the aperture controls from the speed controls. You PRESS the EV arm inward, this releases the aperture numbers and allows you to set Speeds & F/stop separately. Strange. Thank you for all the help SPT Rocks
Bob from Avon, Indiana - United StatesJanuary 11th, 2017
I had discussed this with Chuck back in December. I had a 5D Mark III that I put a new shutter in and it had no exposure at 1/500 or higher. At the time Chuck wasn't sure whether I had another problem in the camera or whether the SPT software would adjust it with it that far out of calibration. I figured maybe I had gotten a bad shutter from Canon and ordered another new one. I installed the shutter yesterday and it did the same thing as the other one. Full frame at 1/400 but no exposure at 1/500.
I purchased the SPT 5D Mark III software yesterday and within 10 seconds I had the shutter adjusted and running properly. So, yes, the SPT software will calibrate the new shutters even if they are that far off calibration!
Thanks to Chuck and SPT for the capability to do these repairs that would have previously had to be sent to Canon.
Bob Kilbourn http://www.CameraRepairs.com
Antonio from , ItalySeptember 17th, 2015
Hello to all of you of SPT,
I'm Antonio Carnovale, owner of FC Setlist Service.
Last year, I've purchased a licence for your oustanding Canon 5DMII Essential Adjustment Software. What can I say... it's one of the most useful tool I've ever got in all my service laboratory. ........
Evgeny from , Russian FederationFebruary 15th, 2018
I want to thank you from the bottom of my heart for the software and the special discount for me!
It is a wonderful software! I have finetuned autofocus individually for all of my lenses. It was real pleasure to work with you soft.
Thank you very much again and Good Luck in your business.
Best regards, Evgeny Antonov
Nguyen from , Viet NamApril 19th, 2016
I run Software Canon EOS 40D on my computer with windows xp and i have the problem with Run time error '9': Subscript out of range. Could i fix this error?
thank you for your support. Nguyen Anh Tuan
The update-version worked very well.
Thank you for your support.
Choong Hoon from Seoul, Korea, Republic OfJune 10th, 2016
Thank you very much !!! Now AF is operating normally. Your skills are the best.
Thank you!! :)
Bill from Tempe, ArizonaMay 12th, 2015
"..... I was wondering how I can solve this problem: Besides myself, there are other techs here who need to use the SPT software. We now have customers coming in for, (and willing to pay $25 !) the FAX report on different cameras. They want this when they buy or sell on eBay or Craigslist. We also have a retail operation here and we buy and sell a lot of used equipment. The software sure helps when we need to know the camera history, shutter count, etc. Many sales customers buying used gear want to know the shutter count, and we want to know the recorded camera errors before we take in items for trade.
Sounding like a testimonial for SPT? It is. ..."
Joe from Ottawa, Ontario - CanadaJune 15th, 2016
Thanks for your software! It was perfect. I had to run on XP inside a virtual box, but everything installed as expected.
I found the error code, but this body owes me nothing.
Andreas from , GermanySeptember 5th, 2017
be cool, that was only fun :-), the 80D software works great!
I just want to tell you: Thank you
Greetings to America
Dave from Amsterdam, NetherlandsFebruary 20th, 2019
To all that responded to my question on this 500C: thanks for all responses. With the measuring lens/body on collimator, I had a black out and measured without film back on.:-[
The advise on the adjusting of focus screen was very helpful and I got the job done.
Met vriendelijke groet / with kind regards / Mit Freundlichen Grüßen
Luis from , Florida - United StatesJune 11th, 2016
ok my friend THANKS A LOT !!!
Your are the BEST really appreciate ...
Luis from , Florida - United StatesJune 22nd, 2017
Charles …. Thanks a lot again over and over …
You are the best …
Dave from Bransgore, United KingdomNovember 5th, 2018
I hope that all is well with you....This is just a note to say that I will not be renewing my membership Sad smile. I will be finally hanging up my screwdrivers and retiring this Christmas after fifty six years ( where did it go??). Jan and I have a small bucket list that we would like to fulfil while everything still works fairly well! It’s been quite a journey through what have been probably, the most formative and innovative times for cameras and photography... and I think without SPT and your help and dedication, it would have been a damned site harder and at times impossible ....thinking back to the advent of electronics in cameras in particular!! So just a big THANK YOU to you and all at SPT.
With kindest regards and best wishes
Ralph from Fullerton, CaliforniaApril 14th, 2015
Once Again...a solid reason to be a member of SPT
Tony from Burlington, Ontario - CanadaMay 1st, 2015
I assume I will be upgrading then to the Advanced version? Your team’s persistence is impeccable. For sure I will post on the site…..kudos to you!
Great! Thanks for all your help Chuck. Have a great weekend!!
Alan from , United StatesFebruary 22nd, 2018
Thanks to everyone who responded!
The answer was "you pull up on the advance key and there is a lever on the side that comes up with it and pulls it open, you can see the edge of it in the picture".
One of many reasons I love this organization!
The Camera Doctor
Luis from , FloridaAugust 2nd, 2018
Works !!! you are the MAN … my friend ..
Thanks a lot … really appreciate your time and lightning service …
Choong Hoon from Seoul, Korea, Republic OfJune 10th, 2016
I am currently using the 'Software Canon EOS 1D X Professional Advanced'.
I pressed the 'AF DARK' in 'Factory Menu' of 1dx camera, the AF does not work !!
How does it work the AF ?
Help !! But to initialize the camera, AF does not work. Help !!
from ,November 11th, 2015
“Well, I have to say, I’m impressed. You guys fixed this (the software bug) the same day – even without being able to reproduce the error in house. The T3 SW works perfectly now.”
Curro from , Florida - United StatesJanuary 25th, 2017
Charles my friend …. YOU ARE THE BEST …. I got it
Thanks a LOT …. really appreciate ….
Tony from Burlington, OntarioMay 5th, 2015
Good afternoon Chuck,
I just purchased the Canon EOS 7D Essential software…..it works!!!! Yahooooooo!
Cleaned the sensor and gave the customer his camera FAX for both his cameras……As you say, “it pays for itself”. I also downloaded his Data and Calibration files just in case something weird happens to his cameras in future.
YOU DA MAN!!!
Ziyad from Sydney, AustraliaOctober 13th, 2015
Thanks for these awesome programs, so handy. Makes my job easier :)))))
Mario from ,March 30th, 2016
canon 70d ... not sure about getting involved with this one...not much experience with them yet...this came in with no power....customer said the LCD got real hot before it blew...is this a loose screw syndrome or do I have other issues, like bad DC/DC converter and or a burned up LCD too??
Thanks for any info you can give,
Mario "It’s a very tech friendly DSLR to work on specially with the SPT software. no power in every instance meant replacing the main PCB at least for us done 6 with the main and 3 shutters happy costumers"
Mark from St. Petersburg, FloridaMay 4th, 2015
Has anyone replaced a shutter in one of these? I'm curious if it's like the D7000 where you have to reprogram when you replace it.
"On the D600 I just replaced the shutter blades, this model has the same design as the D7000 and I didn't want to chance putting it together just to find out it didn't work with the new shutter. Camera worked great with just new blades."
Miguel from , SpainMay 2nd, 2018
I have already installed your software and the Auto Focus change is incredible. I have installed the focus data from my camera body to my son's body to test and the result is total. It has improved completely and already only has a slight backfocus that is correctable from the micro-adjustment menu. Later I will correct it with the patterns you have sent me. By the way, the program had it in the spam folder. Thank you very much for your help. Regards
Tony from , Oregon - CanadaSeptember 28th, 2016
Good morning Chuck,
Finally, I got this camera working…..kind of. I followed your instructions, first upgrade firmware, then initialize, then I reloaded the data previously downloaded. Camera is working except it does not recognize lenses. Any ideas?
And thank you for all your help. It was a defective main PCB which I had before.
Found the solution. It was a faulty connector to the power PCB. I looked more closely at the connector and see it was compressed. Somebody else must have worked on this area and taken this out incorrectly. All is good now!
Thank you again for coming up with these programs. I already paid for the last two I ordered with repairs I received in the last two weeks.
Alan from , AustraliaMarch 22nd, 2018
Could you please send me the SPT software for Canon EOS 400D as I have now transferred it to the new XP machine and the old copy says it requires a licence every time opened, installs it but then doesn't operate other than saying it requires a licence etc then operates on demo only.
Thank you for all the effort you have put in through the years. Without that I doubt that any of us would survive in this field.
F16 Camera Service
243 Victoria Avenue
Margate Qld 4019
Ron from Spokane, Washington - United StatesAugust 10th, 2018
SPT One of it's MANY values!!
Just finished up a Canon 1Dx job that came through the door D.O.A.
I was searching for this problem through the many SPTnet emails I save and was able to come up with the solution from one of you guys experience.
From John Machin,
Hi the first 2 cameras we had in were the same, all the fuses we could find are good and there are lots on several boards, we sent them to canon uk who on both cameras replaced the FP PCB, PART NO CG2-3143-010 we have done 3 since and replacing pcb all have worked. We now keep part in stock £53.00 (its the bottom pcb)
Being a one man shop I just wanted to thank Chuck and all you that are members of SPT. I couldn't do it without y'all!!
And that is just one of the great values we get as members of SPT.
Alan from , Qld - AustraliaSeptember 1st, 2016
Have always had success with the SPT Service software. It’s a great investment & shows the customer you are at the fore-front in the trade.
SPT is Great Mate!
F16 Camera Service
from Williston, Vermont - United StatesJune 28th, 2016
Thank you Chuck, up and running!
carlo from , IndonesiaJuly 4th, 2017
thanks a lot sir. is nice software.
Mario from San Diago, CaliforniaApril 14th, 2015
Had a EOS 1Ds Mark III that we replaced the Shutter unit and Sure enough any speed over 1/2000 off a second it went into error used the advanced SPT software and now working perfectly thanks Chuck, we would have had to send to CANON
Rainer from , GermanyNovember 7th, 2019
Perfect, it works. I would use only SPT for adjustment if sensor adjustment, at least bad pixel correction would be possible. AF adjustment with SPT is so much better compared to Canon service software, it's hard to find words.
Charles from MOUNT NELSON, Tasmania - AustraliaMay 20th, 2016
I have had a chance to give the 70D software a run and all I can say is AMAZING!
You have done a fantastic job to develop this software.
I have just purchased the 70D upgrade and I am looking forward to trying out the service mode and do some autofocus adjustment tests.
I was wondering if you have focus charts available for any lenses apart from the 100mm macro ones mentioned in the help file.
Do you have them for the 50mm 1.4 USM for example? What other lenses can you recommend?
Once again fantastic work! Keep it up!
I intend to buy 60D, 600D, 650D and 700D software shortly….
carlo from jakarta pusat, IndonesiaMarch 30th, 2018
All program is amazing. is very easy to use. and help us for calibrate camera.
Stuart from Gloucestershire, United KingdomJuly 15th, 2016
I have done the Eos 5D MKII main pcb replacement job, very easy to do so just wanted to give you some feed back..! ..........
The only thing that was a bit scary when doing the job was that it doesn’t mention in the help file that after fitting the new main pcb to install the firmware but before you initilaize the new main pcb the camera will display a empty battery symbol (even though the battery was fully charged) I presume this is because none of the boards are talking to each other yet..!!??
Many thanks for all your help as always
Douglas from Enterprise, Ontario - CanadaDecember 5th, 2017
Thanks to those that responded to my request for the parts I needed for the
Canon EOS Rebel XSi.
This request has been answered and the part is being shipped to me from a
Photographic Equipment Repairs
986 Brown Road
Tyler from Bozeman, MontanaSeptember 15th, 2016
I DID IT! With your help. I can’t believe it…the software is easy to use and incredible. I got my computer to recognize the camera after following your instructions to set up the driver. The I went through all of the steps, one by one, this camera only has just over 15k actuations and is operating like a brand new camera now! The focus is spot on, both card slots work, it’s already got the latest firmware installed. I can’t tell you how great a feeling it is to have this particular camera working right now. I have been sitting on it for about a year, not wanting to break it down and sell the parts like I have done with others. Now I can sell it as a whole camera and move on.
I can’t thank you enough for your help with this. You definitely brought me out of the weeds today.
Glen from Spokane, WashingtonApril 9th, 2015
Thanks everyone (about SPT Members) ...great to have help when needed!
Jim from , United KingdomMay 11th, 2020
I’ve had to replace the hard drive in my laptop after it failed, is it possible to re-apply the original licence? It was the second install of your software. Top marks for the program by the way.
Feel free to use it because it’s true, an absolute god send.
Michael from Providence, Rhode IslandApril 30th, 2015
Anyone have a door latch for this old film camera? Thanks for looking.
"Thanks everyone for the help. I have one coming in from Whilton Camera Service.
SPT is the greatest."
Vinny from Williston, VermontMay 6th, 2015
"Would anyone have a spare new or used motor?
I promised my customer I'd be able to get their camera done for them next week, right after I ordered the motors. Now I've just received a notice from the seller they are out of stock! If no motor, I need the black plastic pinion gear ( theirs is cracked) I'll pay what ever, if you have a beat up junker, I'll pull the motor and send the rest of the camera back, I just need the motor.
Thanks for looking!"
Thanks to everyone that's called me. I've got one of these coming!
Mario from San Diego, California - United StatesNovember 25th, 2015
We have had 4 dead EOS 70D replacing the main PCB and using the SPT software to initialize the board and no problems.
Bob from Avon, Indiana - United StatesNovember 30th, -0001
I just finished repairing a Canon 1DX Mark II that had been in a motorcycle accident with its owner. My customer ended up with some road rash but nothing broken. Unfortunately for him, his camera didn't fare so well.
I replaced the Main Body Frame, Mirror Box, Main PCB, Front Cover, Back Cover, Top Cover and a bunch of other smaller miscellaneous parts. I had to re-do the shims on the CMOS to get the sensor properly positioned but the SPT software took care of initializing the new Main PCB, setting the AE levels, and getting the AF calibrated properly. Without the SPT software, my customer would have ended up replacing the body since Canon would surely have told him the camera was totaled.
I recommend Canon to all my customers since they will sell me just about any part that I need and the SPT software allows me to turn out a fully-functioning camera. Thanks to Chuck for his hard work at making us successful! http://www.CameraRepairs.com
Howard from , CanadaOctober 2nd, 2015
Thanks Chuck, the software worked great by the way. Good work!