Troubleshooting TipsTroubleshooting Tips
Typical problems revolve around drivers and driver switching.
- The camera needs to first connect to the PC using the consumer driver.
- When the camera connects to the service software it needs to switch out of the consumer driver and into the Factory mode DCP driver.
- When you Quit the service software, the driver need to switch from the Factory DCP driver back into the consumer driver.
- To follow driver changes you should keep the Device Manager on your desktop at all times.
To find the Device Manager:
- Start / My Computer <right click> / Properties / Hardware / Device Manager
- When the camera first connects to the PC the device manager should identify the camera by model under imaging device.
- Device Manager / Imaging Device / EOS 20 (or whatever model you have connected to the PC)
If there is a problem with the consumer driver.
- You will need to uninstall the old WIA driver before you install a new one.
- If a window says 'PTP drive file for Window XP not found .. ', you will need to install the PTP drive file.
- When the camera connects the the software the device manager should identify the camera under imaging device and DCP Connect.
- Device Manager / Imaging Device / DCP Connect
- If the DCP driver is not found or not installed correctly, your camera will be stuck in DCP. Read the pdf, that is part of every software package, 'READ ME FIRST' / Stuck in DCP.